Accessibility Statement

Our Website Accessibility Statement

This statement applies to content published on the https://uk.neo-g.com domain. This website is run by Neo G Limited. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software

How accessible this website is

Parts of this website may not be fully accessible. For example:

  • some images may not have alt text
  • some heading elements may not be consistent
  • some images may not have image descriptions
  • some non-functional icons/spacers may be excluded from assistive technology
  • some links may not accurately describe their purpose
  • some videos may not have alternative formats

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, please contact us.

Compliance status

This website is mostly compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, however, we can not guarantee a full pass on every page.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. There are usage of videos on the site where the videos are not used as an alternative to the text on the page. This fails WCAG 2.1 success criterion 1.2.3 Audio Description or Media Alternative (Pre-recorded.)
  2. All headings use the standard formatting of h1, h2, h3 etc to signify hierarchy but the order in which they should be used is incorrect and out of order on multiple pages. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships
  3. Some uses of ‘Find out more’, ‘Learn more’ or duplication of the content as the button on the website. These instances typically lack sufficient context to provide users with information about where the link is taking them. This fails WCAG 2.1 This fails WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context.)

How we tested this website

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible uk.neo-g.com is.

We used a combination of our sitemap to identify all pages on our website and tested a sample of each page template on the site using testing software https://www.accessibe.com.

In June 2024, we conducted an audit of a representative sample of pages on neo-g.com, from which common accessibility issues across the website were identified. We then applied global code updates and template-specific fixes before re-testing. The results of this audit and re-test are here:

Page Name Multiple instances of use URL Checked Date
Home page N/A - used once https://www.neo-g.com/ Yes 6/11/2024
Collections list N/A - used once https://www.neo-g.com/collections Yes 6/11/2024
Gift card N/A - used once N/A Can't check N/A
Cart N/A - used once https://www.neo-g.com/cart Yes 6/11/2024
Classic customer accounts / Customer login N/A - used once https://www.neo-g.com/account/login Yes 6/13/2024
Classic customer accounts / Customer order N/A - used once N/A Can't check N/A
Classic customer accounts / Customer register N/A - used once https://www.neo-g.com/account/register Yes 6/13/2024
Classic customer accounts / Customer reset password N/A - used once https://www.neo-g.com/account/login Yes 6/13/2024
Search N/A - used once https://www.neo-g.com/search?type=product,page&options%5Bprefix%5D=last&q=knee* Yes 6/13/2024
404 page N/A - used once N/A Can't check N/A
Products / template-3 27 https://www.neo-g.com/products/anti-embolism-knee-highs-closed-toe Yes 6/11/2024
Products / template-3-Shop-All-Button 21 https://www.neo-g.com/products/active-plus-ankle-support Yes 6/11/2024
Products / template-4 21 https://www.neo-g.com/products/active-ankle-support Yes 6/11/2024
Products / template-1 13 https://www.neo-g.com/products/724-airflow-ankle-support Yes 6/11/2024
Products / template-1b 7 https://www.neo-g.com/products/neothotics-3-4-length-insoles Yes 6/12/2024
Products / template-4-opti-heal 7 https://www.neo-g.com/products/ultra-thin-hydrocolloid Yes 6/12/2024
Products / template-2-shop-all 6 https://www.neo-g.com/products/894k-kids-hinged-open-knee-support Yes 6/12/2024
Products / template-1a-shop-all 5 https://www.neo-g.com/products/885k-kids-open-knee Yes 6/12/2024
Products / template-4-shop-all 5 https://www.neo-g.com/products/134-upper-abdominal-hernia-support Yes 6/12/2024
Products / template-2 3 https://www.neo-g.com/products/883-tennis-golf-elbow-strap Yes 6/12/2024
Products / template-3-opti-heal 1 https://www.neo-g.com/products/silicone-foam-adhesive-pad Yes 6/12/2024
Collections / Default collection 29 https://www.neo-g.com/collections/supports-braces Yes 6/12/2024
Collections / recommendations 19 https://www.neo-g.com/collections/knee-q3bn Yes 6/12/2024
Collections / sub-brand-collection 14 https://www.neo-g.com/collections/hot-cold-packs Yes 6/11/2024
Pages / Default page 100+ https://www.neo-g.com/pages/neo-g-now-available-at-walmart Yes 6/12/2024
Pages / knee-injury 5 https://www.neo-g.com/pages/torn-cartilage-in-the-knee-meniscal-tear Yes 6/12/2024
Pages / elbow-injury 4 https://www.neo-g.com/pages/golfers-elbow-medial-epicondylitis Yes 6/12/2024
Pages / ankle-injury 3 https://www.neo-g.com/pages/high-ankle-sprains-syndesmosis-injury Yes 6/12/2024
Pages / dislocated-shoulder 2 https://www.neo-g.com/pages/dislocated-shoulder Yes 6/12/2024
Pages / shoulder-injury 2 https://www.neo-g.com/pages/rotator-cuff-tears Yes 6/12/2024
Pages / about-us 1 https://www.neo-g.com/pages/about-us Yes 6/12/2024
Pages / Active-Landing-Page 1 https://www.neo-g.com/pages/active Yes 6/12/2024
Pages / airflow-landing-page 1 https://www.neo-g.com/pages/airflow Yes 6/26/2024
Pages / airflow-plus-landing-page 1 https://www.neo-g.com/pages/airflow-plus Yes 6/26/2024
Pages / compression-hosiery 1 https://www.neo-g.com/pages/compression-hosiery Yes 6/26/2024
Pages / contact 1 https://www.neo-g.com/pages/contact Yes 6/12/2024
Pages / Ellen-landing-page 1 https://www.neo-g.com/pages/ellen-tribley Yes 6/26/2024
Pages / find-my-support 1 https://www.neo-g.com/pages/find-my-support Yes 6/26/2024
Pages / footcare 1 https://www.neo-g.com/pages/footcare Yes 6/26/2024
Pages / help-advice 1 https://www.neo-g.com/pages/advice Yes 6/12/2024
Pages / neothotics-landing-page 1 https://www.neo-g.com/pages/neothotics Yes 6/26/2024
Pages / supports-and-braces 1 https://www.neo-g.com/pages/supports-braces Yes 6/26/2024
Pages / VCS-landing-page 1 https://www.neo-g.com/pages/variable-compression-system Yes 6/26/2024
Pages / Woundcare 1 https://www.neo-g.com/pages/wound-care Yes 6/26/2024
Pages / wrist-thumb-injury 1 https://www.neo-g.com/pages/colles-fracture-fractured-wrist Yes 6/26/2024
Pages / ankle-selector-q1 1 https://www.neo-g.com/pages/q1-ankle-where-does-it-hurt-ankle Yes 6/26/2024
Pages / ankle-selector-q2a 1 https://www.neo-g.com/pages/q2a-ankle-where-does-it-hurt-ankle Yes 6/26/2024
Pages / ankle-selector-q2b 1 https://www.neo-g.com/pages/q2b-ankle-where-does-it-hurt-ankle Yes 6/26/2024
Pages / back-selector-q1 1 https://www.neo-g.com/pages/q1-back-where-does-it-hurt-back Yes 6/26/2024
Pages / back-selector-q2a 1 https://www.neo-g.com/pages/q2a-back-where-does-it-hurt-back Yes 6/26/2024
Pages / back-selector-q2b 1 https://www.neo-g.com/pages/q2b-back-where-does-it-hurt-back Yes 6/26/2024
Pages / back-selector-q3a 1 https://www.neo-g.com/pages/q3a-back-where-does-it-hurt-back Yes 6/26/2024
Pages / elbow-selector-q1 1 https://www.neo-g.com/pages/q2-elbow-where-does-it-hurt-elbow Yes 6/26/2024
Pages / elbow-selector-q2 1 https://www.neo-g.com/pages/q3-elbow-where-does-it-hurt-elbow Yes 6/26/2024
Pages / elbow-selector-q3 1 https://www.neo-g.com/pages/q4-elbow-where-does-it-hurt-elbow Yes 6/26/2024
Pages / foot-selector-q1-2 1 https://www.neo-g.com/pages/q2-foot-where-does-it-hurt-foot Yes 6/26/2024
Pages / foot-selector-q1 1 https://www.neo-g.com/pages/q1-foot-where-does-it-hurt-foot Yes 6/26/2024
Pages / knee-selector-q1 1 https://www.neo-g.com/pages/find-my-support-knee-question-1 Yes 6/26/2024
Pages / new-knee-selector-q2a 1 https://www.neo-g.com/pages/knee-question-2a Yes 6/26/2024
Pages / new-knee-selector-q2b 1 https://www.neo-g.com/pages/knee-question-2b Yes 6/26/2024
Pages / new-knee-selector-q2c 1 https://www.neo-g.com/pages/knee-question-2c Yes 6/26/2024
Pages / new-knee-selector-q3a 1 https://www.neo-g.com/pages/knee-question-3a Yes 6/26/2024
Pages / new-knee-selector-q3b 1 https://www.neo-g.com/pages/knee-question-3b Yes 6/26/2024
Pages / wrist-selector-q1 1 https://www.neo-g.com/pages/q1-where-does-it-hurt-wrist-thumb Yes 6/26/2024
Pages / wrist-selector-q2a 1 https://www.neo-g.com/pages/q2a-where-does-it-hurt-wrist-thumb Yes 6/26/2024
Pages / wrist-selector-q2b 1 https://www.neo-g.com/pages/q2b-where-does-it-hurt-wrist-thumb Yes 6/26/2024
Pages / wrist-selector-q3a 1 https://www.neo-g.com/pages/q3a-where-does-it-hurt-wrist-thumb-1 Yes 6/26/2024
Pages / wrist-selector-q3b 1 https://www.neo-g.com/pages/q3a-where-does-it-hurt-wrist-thumb Yes 6/26/2024
Pages / wrist-selector-q3c 1 https://www.neo-g.com/pages/q3c-where-does-it-hurt-wrist-thumb Yes 6/26/2024
Blogs / Default blog 4 https://www.neo-g.com/blogs/news Yes 6/12/2024
Blog posts / Default blog post 39 https://www.neo-g.com/blogs/news/spring-into-activity-with-these-exercise-tips Yes 6/12/2024
Blog posts / Woundcare-guidance-blog 3 https://www.neo-g.com/blogs/guidance/6-wound-care-myths Yes 6/12/2024
Blog posts / compression-guidance-blog 2 https://www.neo-g.com/blogs/guidance/compression-hosiery-buying-guide Yes 6/12/2024
Blog posts / arthritis-blog 1 https://www.neo-g.com/blogs/news/a-new-positivity-for-arthritis-sufferers Yes 6/12/2024
Blog posts / insoles-guidance-blog 1 https://www.neo-g.com/blogs/guidance/insoles-buying-guide Yes 6/12/2024
Blog posts / VCS-focussed-blog 1 https://www.neo-g.com/blogs/news/why-choose-variable-compression-system Yes 6/12/2024

What we're doing to improve accessibility

Following the audit conducted in June 2024, we're working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 13th August 2024. This document has not yet been reviewed since first publication.

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