Guarantees, Delivery + Returns

Free Delivery When You Spend £10

Enjoy free standard delivery to any UK address when you spend £10 or more

UK Delivery options:

Delivery Option Delivery Price Service Estimated Delivery Time

FREE when you spend £10 or more

£2.99 for orders less than £10

Royal Mail Second Class 3–5 Working Days
Priority £3.99 Royal Mail First Class 1–2 Working Days
Next Day £5.99 Royal Mail Special Delivery

Order before 11AM for Next Day (excluding weekends)

Please note:

Delivery times to the Scottish Highlands & Islands, Isle of Man or Northern Ireland may be longer, depending on where exactly you live.

Due to the ongoing pandemic, despite our best efforts some deliveries may be delayed and next day delivery cannot be guaranteed.

If you have any questions about your order, please call our customer service team on +44 (0) 1423 507 309 or email us on

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

30 Day Money Back Guarantee

We hope you love your new Neo G purchase. But if you’re unhappy with the goods for any reason, please return your item to us in its original packaging, boxed and undamaged.

We are happy to offer a full refund or exchange on unused items returned within 30 days. If the item is faulty, we are happy to offer a refund or exchange where possible. Full terms and conditions can be found on our terms and conditions page.

Unfortunately we are unable to accept the return of any worn, used or damaged products. Our money back guarantees cover unused items only.

Please Note: Due to hygiene reasons, we are unable to accept the return of any footwear products once these have been worn, with the exception of faulty items.

Hassle-free Returns

Returning or exchanging your product couldn’t be easier. All deliveries include a returns form, with a copy of your order on the reverse.

Simply complete this form with the details of your return/exchange and post this back to us as detailed below. We will process your return/exchange as soon as we are able after receipt, and within 10 working days.*

* We regret that we are currently unable to offer a free returns service

Preparing and sending the package

Please fill out the Return Form, securely package your product and return it to:

Neo G Returns
Building A
Knaresborough Technology Park,
Manse Lane,
North Yorkshire

Please ensure it is packaged well as we do not accept any responsibility for lost or damaged returns.

Receiving your refund

We always aim to process your return within 10 working days of receipt.

If you would like any further information or if we can be of any assistance, please call our customer service team on +44 (0) 1423 507 309 or email us on



Neo G products are designed by orthopaedic professionals and registered as Class 1 Medical Devices.


Neo G is proud to be an official worldwide partner with The Chartered Society of Physiotherapy.


Neo G is a trusted high street brand with over 1 million supports sold and thousands of 5 star reviews.